Our Process

A few clear decisions make the first conversation more useful.

1. Explain the property

Give the exact address and ZIP code. Describe affected rooms from a safe position, whether water is still entering and how entry can be arranged.

2. Confirm the visit

The receiving contractor confirms address coverage, job acceptance and an arrival window. Ask who will attend and what the initial assessment costs.

3. Agree before work begins

Ask for the proposed pickup scope, charges and payment terms in writing. Establish who can approve changes and whether additional work requires separate permission.

4. Discuss the handoff

Ask what was completed, how remaining moisture will be assessed and whether equipment, monitoring or another visit is proposed. Keep the agreed documentation.